Frequently Asked Questions
About our accommodation
What star rating is your accommodation?
What is included in the price?
- Furnishings and appliances
- Broadband internet access on your laptop
- Linen and towels
- Utilities such as electricity and gas
- Use of the complex facilities including the pool and gymnasium
What is included in the property?
Your property includes everything necessary for a comfortable stay including high quality furnishings and a fully equipped kitchen with a dishwasher, microwave, fridge oven and hotplates. All you need to bring is your suitcase.
How many people does your property sleep?
- One bedroom - max 2 persons
- Two bedroom - max 4 persons
- Three bedroom max 6 persons
- Please note children under 2 years free
Is car parking available?
Car parking is available at Most Locations. Our secured car parks are accessed by remote control.
Are unfurnished apartments available for lease?
No - All our properties are fully furnished to the highest standards.
Do your properties have Foxtel?
Yes some of our properties have Foxtel.
Do your properties have high speed / broadband internet?
All properties are connected to a high speed broadband network.
To make use of this service guests must provide their own laptop with an Ethernet port.
How many laptops can connect to broadband?
One laptop to connect at a time.
Reservation / Booking procedures
What is the minimum length of stay?
Our minimum length of stay is 4 nights. Special arrangements for a shorter stay may be provided at a special rate under certain circumstances
How do I make a reservation?
Simply contact us by email firstname.lastname@example.org or 08 9472 5048 / +61 8 9472 5048
Is a deposit required?
Yes - 50% of the accommodation charge to be paid at the time of booking.
When do you require final payment?
Final 50% due one month prior to arrival
What payment forms do you accept?
- All prices are quoted in Australian dollar
- EFT transfer into our business account
- Credit Card Payments
What is the cancellation policy?
- For confirmed bookings cancelled more than 1 month prior to arrival date, payment will be refunded, with a cancellation fee of 25%.
- For confirmed bookings cancelled less than 1 month prior to arrival date, no refund is payable.
- No refund applicable for early departures.
Check-in and Check-out Information
How do I check in?
Key collection location and check in details will be provided upon full payment.
What is the check in/out time?
Guaranteed check in time is 2pm and check out time is 10.00am
What is the check-in arrangement for arrivals that occur outside of office hours?
- Key collection can be made outside business hours by prior arrangement
- Check-in instructions will be provided with your booking confirmation
Other common questions
Can you arrange a limousine pick up at the airport?
Yes - A limousine pick up at the airport can be arranged.
Does the Airport have a shuttle bus to Perth?
Yes - further information on request
Can I have breakfast foods delivered to my apartment?
Yes - service charge will apply plus cost of items.
Do you offer a grocery delivery service?
An affordable delivery service to fill your pantry and fridge - on request via email.
What do guests say about your accommodation?
"WOW...fantastic holiday, both Michelle and I were able to dine in an award winning restaurant and afterwards at the Burswood Casino..."
Are pets welcome?
No pets are not allowed.
I am looking for a different style of gift do you sell gift vouchers?
A short stay in one of our properties in Western Australia is a wonderful gift idea that is sure to be appreciated.
Contact us and we can customise a special stay in Western Australia for you to give as a gift.
Do you take reservations by phone?
We consider it very important for all interested parties to have a written copy of the reservation. This helps to minimize changes which are inconvenient. Our online reservation form helps our guests plan their stay as it is a simple task to fill in the blanks on the form. Then print off your copy.
How far is the Airport from Perth City?
- Perth Domestic Terminal: 12km
- Perth International Terminal 16km
What types of accommodation do you provide?
Fully self contained luxury accommodation